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2. On the BitDefender antispam toolbar, click the Wizard button to start the

antispam configuration wizard.

3. Click Next.

4. Select Skip this step and click Next.

5. Select Clear antispam filter database and click Next.

6. Select the folder containing legitimate messages and click Next.

7. Select the folder containing SPAM messages and click Next.

8. Click Finish to start the training process.

9. When training is completed, click Close.

Ask for Help

If this information was not helpful, you can contact BitDefender for support as

described in section “Support” (p. 236).

40.12.2. Many Spam Messages Are Not Detected

If you are receiving many spam messages that are not marked as [spam], you

must configure the BitDefender antispam filter so as to improve its efficiency.

If you are using one of the mail clients BitDefender integrates into, try the following

solutions one at a time:

1. Indicate undetected spam messages. This is used to train the Learning Engine

(Bayesian) of the antispam filter and it usually improves antispam detection. The

Learning Engine analyzes the indicated messages and learns their patterns. The

next e-mail messages that fit the same patterns will be marked as [spam].

2. Add spammers to the Spammers list. The e-mail messages received from

addresses in the Spammers list are automatically marked as [spam].

3. Increase antispam protection level. By increasing the protection level, the

antispam filter will need less spam indications to classify an e-mail message as

spam.

4. Retrain the Learning Engine (Bayesian filter). Use this solution when antispam

detection is very unsatisfactory and indicating undetected spam messages no

longer works.

Note

BitDefender integrates into the most commonly used mail clients through an

easy-to-use antispam toolbar. For a complete list of supported mail clients, please

refer to “Software Requirements” (p. 2).

Troubleshooting

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SOFTWIN Total Security 2011, RNW, DE, 5u, 1Y Guía de usuario Pagina 233